Was really looking forward to setting up the new cage for our children's Christmas present. Item arrived on Christmas eve which was amazing and my partner had gone out to get the gerbils that afternoon. I was left at home making up the cage (Trying to hide this from the kids was hard work) however much to my disappointment we were sent two incorrect sides for the cage so I could not put this together. This caused us a massive headache as we had to phone around a few friends and neighbours to see if anyone had a spare empty fish tank or cage that we could borrow until we could contact customer service (Christmas Eve so not much chance of that until several days later).
When customer services came back to us a few days later they advised that replacements sides had been dispatched to us.
The cage itself is great now that it is built so can't fault the quality, however we are now finding that the only issue is the gerbils are not interested in climbing the tube to the top part of the cage, we have spent hours trying to get them interested but to no avail. it looks as if we will have to find some other way of giving them access to the upper part of the cage.... lets see what happens.
* I would love to see an option where you could opt for a ramp over a tube (I know the tube is a selling feature to) Review for: Birch Style Qute Gerbil and Hamster Cage with Storage
This reviewer has 2-4 Gerbil pets
I bought this for Christmas, unfortunately the tube is not a standard size and is to large for the hamster to get up and down so he gets stuck in the bottom a lot and another unfortunate the water bottle only goes on top. So the cage is actually way to small for the hamster. Review for: Birch Style Qute Gerbil and Hamster Cage with Storage
This reviewer has 1 Dwarf hamster pets
Nice cage, useful storage drawer, fun vertical tube for getting from one floor to the other, but our new male Syrian Hamster seemed rather cooped up in it and looked like he just needed more space. We now have bought another larger cage for his night time escapades. Review for: White Qute Gerbil and Hamster Cage with Storage
This reviewer has 1 Syrian Hamster pets
I love this cage, as yet un- tenanted, it looks like it’s going to be a great little gerbil home! My only gripe is the assembly, 47 steps and a million bits and pieces, I almost gave up and in fact did give up on the door to the storage compartment, we just couldn’t get it to stay in without the rest going awful! The wooden peg joins are a nightmare, 3 of mine snapped!!! I got there eventually but not for the faint hearted!! Review for: White Qute Gerbil and Hamster Cage with Storage
Omlet Says: Hi Beth,
Thank you for your review.
When reading your message, we understand that you experienced some difficulties in order to assemble your product. We would recommend you to watch our instruction videos here as a complement to the manual. They will show you the assembly step by step, and can be very helpful if you are more of a visual person. Moreover, please don't hesitate to contact us here if you would need any further assistance from one of our Customer Service Team members.
The Omlet Customer Service Team
I just recieved this yesterday I got the one with out storage. I give it 3 stars 1 because as I was put it together some of the wood split and I was going so gentle with the screws and 2 it is smaller than expected. I got my new Syrian Hamster a week ago. The reason I chose this cage from the one he is in at the moment is because, he is such a nervous little boy that I thought he would feel so much more comfortable with the lower section where he can burrow and hide. The cage he is in now is just a basic cage. I will try him in his Omlet one and see how he goes. I just worry it is going to be to small for him. Review for: White Qute Gerbil and Hamster Cage with Storage
This reviewer has 1 Syrian Hamster pets
Omlet Says: Hi Harry,
Thank you very much for taking the time to write us a review. Your feedback has been passed onto our product design team who will review some possibilities of improvement.
Regarding the wood that split at the time of the installation, feel free to send us some pictures at firstname.lastname@example.org, we would be more than happy to look further into this and find a solution with you.
I also would like to bring you some reassurance about the size of the Qute cage.
Omlet invests a huge amount in product development work to ensure that our products always do delight both owners and pets. Since we launched the Qute many thousands of hamsters and gerbils have moved into Qutes and enjoy the deep burrowing tray, the upper level with it’s wheel and feeding area and the view out into the rest of the house through the crystal clear front.
In addition Omlet recognises that a large part of animal welfare is providing a safe, hygienic home and plenty of enrichment and activity for the pets. This is why we have a professionally researched and written guide on the Omlet website to help owners understand and provide for their pets.
You might also find the information on the RSPCA Hamster page useful: https://www.rspca.org.uk/adviceandwelfare/pets/rodents/hamsters/environment
I hope that this information will help, we stay at your disposal for any further information.
Omlet Customer Service
It’s a lovely looking cage, but I feel really guilty for my two gerbils stuck in her. Which means, we have to ensure we give them 20-30 minutes each day in their ‘Playpen’ to ensure they get plenty of room to stretch and run around properly. Review for: White Qute Gerbil and Hamster Cage with Storage
This reviewer has 2-4 Gerbils pets
Omlet Says: Hi Lacy, thank you for your review.
Please don't worry, I can assure you the cage is big enough for up to 1 hamster or 2 gerbils.
Hamsters and gerbils, like other pets, do need time outside of their home. This is why we recommend exercise balls or mazes, half an hour every day or so will keep them happy, healthy and well stimulated so it sounds like you're already doing everything right.
Being a first time hamster keeper, I was so excited to get this cage and my hamster. The cage is really pretty and really well made. After i purchased my dwarf hamster and put him in the cage however, I realized that the tube was way too big for my dwarf hamster. I messaged customer services and they said he would eventually learn how to use it but it took him a really long time. I was so worried at one point that i started making a cardboard ramp to replace the tube. When he eventually did learn, he can go up the tube fine, but every time he tries to go down, he falls down with a thud. It worries me that eventually he will get hurt that way. He definitely won't be able to use it when he gets old. I really wish there's a smaller tube that can fit inside the large tube to make it easier for my dwarf. It would be nice if they had a warning that the tube is not suitable for dwarf hamsters, or offer a smaller tube option. Review for: Birch Style Qute Gerbil and Hamster Cage with Storage
Omlet Says: Hello Melody,
Thank you for your review, I am sorry that your hamster has struggled with the tube so much. We do mention on our website that our Qute cage may not be suitable for a dwarf hamster, if you wish to keep the cage, I would suggest swapping the tube for a ladder?
Please be aware that you do have 30 days to return the cage if you wish, and we would issue you a refund.
If you have any further questions or concerns, please feel free to contact us on email@example.com and our customer services team will be happy to help.
It's a lovely idea for a hamster 'home' and looks great, but considering the hefty price tag, it may be worth considering cheaper alternatives. One of the clear plastic drawers arrived with a large crack in it and the main catch to the wire cage snapped off within weeks of use. It was also quite time consuming / frustrating to put together -- All in all, very much like the Ikea furniture it strives to be: Very pretty when you eventually finish putting it together, but appearances are deceptive... Review for: White Qute Gerbil and Hamster Cage with Storage
Omlet Says: Hello,
Thank you very much for taking the time to review your purchase .
We are very sorry to hear that you were not entirely pleased with your order.
I have sent you an email in order to organise some replacements for the damaged parts.
The Omlet Team.
Nice looking cage and fairly practical. The plastic tub at the bottom needs very thorough cleaning as urine can leak into the joins and sometimes through the tub altogether. Review for: White Qute Gerbil and Hamster Cage
The bottom drawer is simply not deep enough. The recommended depth is about 5 - 6 inches for bedding for Gerbils. That is the bulk of the entire drawer, leaving a small amount of surface available. Also, the tube being in the middle means it disproportionately takes up a lot of space. It would make more sense to have it at the side or in a corner. This cage is more for hamsters. To be more useful for Gerbils, the tray needs to be much deeper, meaning the whole unit needs to become bigger. Review for: Birch Style Qute Gerbil and Hamster Cage with Storage