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Delivery



Waiting time for products that are on pre-order or out of stock

Products that have an estimated delivery time will not be dispatched immediately. The estimated wait for your product is shown next to the "Buy Now" button like this:

Once you have placed your order you will receive a link in your order confirmation email that goes directly to a live order status page.

Our order system is a completely fair queue, as soon as your order is received you have secured your product and your place in the queue. Even if you need to modify something on your order, you keep your place in the queue.

You will receive a shipping confirmation email as soon as your product is dispatched from our warehouse.


Shipping times for in stock products

If you order a product that is in stock, it is normally dispatched within 48 hours but please wait to receive your despatch confirmation email to know more about the delivery date of your order.


Delivery

Please see below for expected delivery times for each of our couriers.

GLS - Tracked Service. Delivery 3-4 working days after your order has been dispatched.

Please note that the delivery dates shown in your order confirmation are estimates. If your order did not arrive when you were expecting, please email the customer services team on hello@omlet.co.uk with your order number and we will get back to you as soon as possible.


International Deliveries

We have dedicated websites for customers in:

Please click on your country to place your order.


Duty Payments

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.


The Small Print

All delivery options are subject to availability and working days exclude public holidays. Please note that all delivery times are provided as estimates and occasionally deliveries will occur either earlier or later than expected. If you live in a particularly rural or offshore location it is highly likely that your delivery will take longer than the normal delivery time.