Horrible customer service and extremely long wait.
Amelia,
I ordered in February and it came in two shipments. One arrive in May and one arrived in August. Not good quality. Horrible customer service. It was not worth the money.
Review for:Outdoor Pet Run - Pack G
This reviewer has 6-8 Mixed pets
Omlet response:
Hi Amelia,
Thank you for taking the time to write us a review.
We are sorry to read that you are disappointed about our customer service and the quality of our products.
Your feedback is extremely important to us in order to be able to make improvements.
We would like to hear more about your experience, so that we can assist you as best as we can.
Do not hesitate to email or call us to discuss the above points further.
We sincerely apologise about the delays that you experienced. We have indeed been impacted by the current context of the Covid pandemic and its effects on our supply chains. Usually, your products are shipped to you as soon as we can.
We are looking forward to hearing back from you soon.
Yours,
The Omlet Customer Service Team
Expensive and poor quality
Martyn,
I cannot, in good conscience, recommend these runs to anyone. Construction is easy enough, but they are flimsy and look like they cost about £100 to produce. The plastic clips that hold it together are already being eaten by our residentvsquirrels, so will need constant replacing. Far too expensive for what you get.
Review for:Outdoor Rabbit Run - 2 x 3 x 2
This reviewer has 2-4 pets
Omlet response:
Hi Martyn,
Thank you very much for taking the time to write us a review.
We are sorry to read that you feel disappointed about the quality of our run clips.
Your feedback has been transferred to our product design team who will study further improvements.
Our clips are very sturdy and durable once the run is installed. They also allow a certain flexibility, so you can add extensions as you please depending of your needs.
Regarding your misadventure with squirrels, you might be able to find an external solution or attempt to swap their interest into chewing something else. Nature can be sometimes unpredictable unfortunately.
If you need additional or replacements clips, these are always available to purchase on our website.
We stay at your disposal for any further information.
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Free returns
180-day guarantee
10% off your first order
Thank you for taking the time to write us a review.
We are sorry to read that you are disappointed about our customer service and the quality of our products.
Your feedback is extremely important to us in order to be able to make improvements.
We would like to hear more about your experience, so that we can assist you as best as we can.
Do not hesitate to email or call us to discuss the above points further.
We sincerely apologise about the delays that you experienced. We have indeed been impacted by the current context of the Covid pandemic and its effects on our supply chains. Usually, your products are shipped to you as soon as we can.
We are looking forward to hearing back from you soon.
Yours,
The Omlet Customer Service Team
Thank you very much for taking the time to write us a review.
We are sorry to read that you feel disappointed about the quality of our run clips.
Your feedback has been transferred to our product design team who will study further improvements.
Our clips are very sturdy and durable once the run is installed. They also allow a certain flexibility, so you can add extensions as you please depending of your needs.
Regarding your misadventure with squirrels, you might be able to find an external solution or attempt to swap their interest into chewing something else. Nature can be sometimes unpredictable unfortunately.
If you need additional or replacements clips, these are always available to purchase on our website.
We stay at your disposal for any further information.
Best Regards,
Clemence
Omlet Customer Service